Relying on paperwork to monitor and manage daily operations in service businesses can create potentially dangerous blind spots. However, rapid technology evolution presents businesses with greater visibility and control than ever before.
The advent of cloud computing, mobile devices and internet enabled sensors has enabled us to rise to this challenge in a way that wasn’t possible previously. We now have a new generation of technology that is able to reach into service operations and sweep away these last holdouts for paper-based management systems.
So how come – when business applications are widespread – this situation persists?