Elektron Technology
 
Follow Elektron Technology on Linkedin

Checkit -  Real-Time Operations Management

Smart approaches to SLA management

Whether you’re a client or a supplier, successful outsourcing rests on a clear definition of the services being provided.

Clients need to know what they’re getting for their money. Meanwhile, the supplier needs to ensure their operations and performance management systems line up behind these goals.

These agreements are typically wrapped up in SLAs, with equally clear penalties outlined for those who don’t hold up their end of the bargain, and rightly so.

Read the full story